In an innovative leap forward, Yum China has introduced Q-Smart, a breakthrough AI assistant designed to revolutionize how restaurant managers operate. This groundbreaking technology promises to streamline everyday tasks, leading Yum China towards a new era of efficiency.
A Hands-Free Future
Gone are the days when touchscreen systems monopolized managers’ attention. With Q-Smart, managers can operate hands-free, donning wearable tech such as smart watches and wireless earphones. This approach not only liberates their hands but also enhances the efficiency of managing key operational aspects like labor scheduling and inventory management.
Early Success in Selective Rollouts
The initial piloting of Q-Smart in various KFC outlets has shown promising results. As stated in QSR Web, Yum China aims to expand its reach, utilizing invaluable feedback from these pilot stores to finesse the system. This strategic move positions Yum China at the forefront of AI-driven restaurant management.
More Than Just a Tool
Leila Zhang, CTO at Yum China, emphasizes the transformative potential of Q-Smart: “This isn’t merely an upgrade—it’s a paradigm shift in restaurant management.” The vision is clear: leverage AI to not only enhance efficiency but inspire industry-wide digital transformation.
Building on a Rich History of Innovation
Yum China’s journey with AI began in 2019, paving the way for Q-Smart’s introduction. Meanwhile, the establishment of a 100 million yuan Frontline Innovation Fund signifies the company’s commitment to nurturing homegrown technology solutions that cater directly to on-ground needs.
Empowering Employees Through Technology
With AI as a key ally, Yum China envisions a future where technology not only optimizes operations but also propels a culture of creativity among employees. Joey Wat, CEO, highlighted at AI Day, “AI stands hand-in-hand with our staff, fostering an environment where innovation thrives from the ground up.”
A Transformative Model for Others
As Yum China charts this digital course, it sets an example for the global restaurant industry. By focusing on frontline empowerment and embracing cutting-edge AI technologies, it shapes a path toward a smarter, more efficient future in dining.
Q-Smart is more than just a product—it’s the gateway to a new age of intelligent restaurant management, where human creativity and artificial intelligence join forces to redefine the dining experience.